FAQ

 

WHAT DOES ISO STAND FOR?
ISO is an acronym for “in search of.” We encourage open communication and want your feedback! Please let us know which styles you love, hate or are “ISO.”  After all, what you are “ISO” may become our next item for sale.

HOW DO I MAKE A PURCHASE?
Comment “want it” on the Instagram post. We will reach out to you via DM to confirm your size and item(s). We will then DM you a link to complete your purchase. You will receive an email with your order confirmation as well as tracking once your item ships.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept all major credit cards as well as Venmo or PayPal through Shopify. 

WHAT IS YOUR RETURN POLICY?
Full Priced Items
We offer free 14-day returns starting from the day of delivery.  Merchandise must be received to us within 14 days in order to qualify for a full refund.

Don't care about free returns? Store credit minus the cost of he shipping label will be issued for items received between 15-30 days of delivery.  

Merchandise must not be worn, altered, or washed.  We will not issue refunds or exchanges for items over 30 days of receipt.  We can offer an exchange if that size is available within 30 days of delivery.

If you are unhappy with your purchase and your item/s meet the criteria above, we will issue you a prepaid return label.  Once the item is reveived and processed, we will issue the refund or ship out your replacement items. 

Sale Items
Items that are 5% off or more are final sale.  All mystery box items are final sale and not eligible for returns, refunds or exchanges. 

DO I PAY FOR SHIPPING?
We offer free shipping within the continental US. The amount posted on each sale is the total and you do not need to pay an additional free for shipping and handling.  If you are shipping outside of the US, please DM us and we can provide you a cost estimate for shipping.

WHAT HAPPENS IF I MISS OUT ON A STYLE I LOVE?
Check the caption on the post. We update the posts frequently with sizing and style availability.
If you see an item you love is sold out, please comment on the post and you can be added to the waitlist.

You can also shop our previous posts through the website or Instagram Shops. 

WHY DID YOU CREATE ISO STYLE?
ISO Style was created to unite online shopping and social media. ISO Style streamlines the online shopping process by providing a curated selection of contemporary women’s apparel directly to your Instagram feed. Let us help you find the latest trends that you are ISO!